FAQ

Shipping

When can I expect my order to arrive?

Please refer to our shipping & returns page for details.

How much will shipping cost?

Shipping cost depends on your location. If you are considered "local delivery" a flat rate of $10 will apply. If you are outside our GTA shipping area, a flat rate of $15 will apply. When you go to checkout, the shipping costs will be calculated and you will be able to see if you are local or not.

Please refer to our shipping & returns page for details.

Can you provide worldwide shipping?

At the moment we only ship within Canada. Please refer to our shipping & returns page for details.

My Order

How can I cancel my order?

Unfortunately once an order is placed we quickly process and pack them. Given this, we are unable to cancel orders once they’ve been placed. If you are not satisfied with your order once it arrives, please check out our returns page for how to start a return!

Product

How do I return my product?

Please refer to our shipping & returns page for details.

How do I care for my product?

We recommend washing all AIRO clothing in cold water, and laying the clothes flat to dry. Please avoid using any heat on the product (i.e. iron, dryer), to preserve the affirmations on the clothing. 

What is your sizing like?

All of our products run true to size, so we recommend sticking to your usual size! Although our AIRO fabric is stretchy, it is also form fitting and tight. Given this, if you are between sizes, we recommend sizing up for a more comfortable fit. Please refer to our sizing page here.

Other

Why are there affirmations on the clothes?

Airo encourages positive self talk in everything we do with. We enroll the community to shine light on their strengths, and remind themselves of how amazing they are through affirmations on our apparel and during our workouts. For more information please visit https://airoactive.ca/pages/the-meaning-behind-the-message

Have a question we haven't answered?

Feel free to DM us on instagram: airo.active, or send us an email at airo@airoactive.ca for additional questions or concerns.

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